AEXP Sucks Customer Reviews and Feedback
The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered at 200 Vesey Street in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. The company is best known for its charge card, credit card, and traveler's cheque businesses.
GREG STOHR reported for ¨Financial Advisor¨ about: American Express Fee Accusations Get SCOTUS Hearing
The U.S. Supreme Court accepted a case that could roil the credit-card business, agreeing to consider reviving government allegations that American Express Co. thwarts competition by prohibiting merchants from steering customers to cards with lower fees. A federal appeals court had thrown out the lawsuit, saying the U.S. government and 11 states failed to prove that the American Express rules harmed cardholders as well as merchants. The Supreme Court’s decision to take the case offers new hope to retailers trying to reduce the $50 billion in fees they pay to credit-card companies each year. It’s a boost for Discover Card Services, which says the rules undercut its ability to compete with American Express. AmEx shares dropped 1.3 percent to $91.63 at 9:45 a.m. in New York, the biggest drop since August and the worst performance in the 67-company S&P 500 Financials Index. Discover gained as much as 2 percent, the most since September. The states asked the Supreme Court to intervene, pointing to the "astronomical number" of credit-card transactions each year -- 22 billion totaling more than $2 trillion in 2011, according to court documents. "Whether assessed from the perspective of consumers or from that of merchants, this case’s importance cannot be overstated," Ohio officials argued for the group. While the U.S. Justice Department also sued American Express, it didn’t join the appeal to the Supreme Court. The Trump administration said that, while the appeals court ruling was wrong, the case didn’t meet the Supreme Court’s usual standards for review.
EJECUTIVO DE CRÉDITO MÉXICO (Former Employee) says"Pésimo ambiente laboral todos en contrá de todos no te dejan avanzar y los líderes son personas horribles"
Driver (Former Employee) says"This is for All American Express courier. They pretend to help vets but they don't. They are inconsistent and don't care about employees. I was on a courier job with leaky biohazard bags. They would not resolve the issuework alonethey lie a lot and have unreasonable expectations"
Senior Data Scientist (Former Employee) says"I worked as a contractor and most of the times I felt like a second class citizen. No appreciations for good work but fast blames for small errors. Filled with politicians rather than employees.Fast learningBurned out and politics"
Junior Developer (Former Employee) says"They didn't treat the holiday contractors very well. We were left out of all the holiday parties and events. The manager that I had was not very direct. He wouldn't give an honest evaluation of my work. I knew I would not be hired permanently."
Senior Big Data Consultant (Former Employee) says"If you are independent employees it's hard to stay there for the long term. The workplace culture is Indian culture, there is no trust there. Don't trust to smailing faces, they say something doing something else! There is no trust between you and your management."
Bgc (Former Employee) says"If you want to always feel like you are going to be laid off then this is the place for you. They still think it’s 1955 and they are the only credit card in the world"
Operador de Telemarketing (Former Employee) says"Congela o salário dos funcionários que assumem novos cargos em “processos seletivos internos”, você assume a nova função tem o triplo de atividades e não recebe o salário correto no final do mês."
Customer Care Professional (Former Employee) says"they say they are not focused on the usual call center parameters eg: TOC, Number of calls per shift, etc. they are you are expected to handle as many calls as you can, make most of the calls one call resolution even if they can't be resoved in one call. Never go over and above for a customer but make them think you have. Management doesn't answer questions."
Executive Assistant (Current Employee) says"Though it's MNC but they do the diffrentiate between the FTE and contractor. Management is not supportive..may be it vary to teams. So much partiallity with the employees and no appreciation at all."
Master Fraud Analyst (Former Employee) says"Company is good but the management is very unprofessional and unfair. They would only favor you till you nod your head in yes and follow what they say be it ethical or unethical."
Platinum Customer Service Representative (Current Employee) says"Toxic work environment regarding changes. No time to adjust to changes before it begin to impact metrics. Calls routed specifically to agents not giving everyone a fair opportunity at bonus opportunities.American Express as a brand is a great companyDepending on your department not all have fair treatment"
Customer Service Specialist (Current Employee) says"This is not to defame the US conglomerate but its Indian part which is being handled but incompetent and pathetic management. It shows you all these dreams which mostly end up like one."
Call Center Agent (Current Employee) says"Mal sueldo , mucha exigencia, te quitan comisiones , no respetan descansos ni hora de comida , te cuentan las idas al baño etc etc"
Agent (Former Employee) says"Many challenging metrics. People are nice . Work is challenging. System sometimes don't work. It's normal. Stressful at times. Fun also. U learn new platform and engage with different time of people.FestivalVery short notice"
Marketing Team Coordinator/Floor Coach/CCP (Former Employee) says"This company started off good but ended bad. The schedules are stressful, the environment was stressful. You can make money but the money isn't everything."
Customer Service Representative (Former Employee) says"Hated this job I didn’t make it out of training, I mean u had to keep a certain amounts of good surveys to keep the job I mean this come was ridiculous to me couldn’t stay and would not have two girl that I was training with said they stayed to the and said they eventually lost there one because they could of get surveys"
ventas y atencion al cliente (Former Employee) says"Tiene prestigio la firma pero no hay desarrollo personal y demasiado stress por hacer q los clientes gasten las tarjetas"
Deputy relationship Manager (Current Employee) says"Considering people as slave they are bounding you to work over hours without paying anything for the same.. Ruining you on both physical and mental ends.."
Responsable commercial (Former Employee) says"Grosse arnaque j ai travailler 1 ans cher eux il mon proposé de devenir manager je fessais du 6 h 15 h pour gagner presque rien il te dit que ta un cdi au bout de 6 mois mais au bout de 6 moi tu n'a pas de quoi vivre grosse arnaque salaire médiocre manipulation"
Corporate Trainer (Former Employee) says"Much too strict. Only a few minutes to use the restroom. Definitely NOT enough time to eat your food during your lunch or dinner break. Since they are CONSTANTLY listening in to you, they are very critical....not helpful. Want you to finish all calls withing a certain time period. It used to be 3 minutes. That may have changed. Still, some calls do take longer....but they want you to handle all calls within a certain time frame. Talk about pressure!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Find another company.............................."
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In The News
StrategicRevenue.com reports"This AMEX Email Phishing Scam Wants You Homeless & Poor, With A Zero FICO Score"
Business 2 Community reports"Phishing Emails: The Unacceptable Failures of American Express"
Business Wire reports"Hilton and American Express to Donate Up to 1 Million Rooms To Frontline Medical Professionals During COVID-19 Crisis"
Yahoo Finance reports"Accertify Launches Digital Identity Solution to Battle Increasing Account Opening and Account Takeover Fraud"